Refund Policy

Thank you for subscribing to Grahachara ("we," "us," or "our"). We want you to be fully satisfied with our digital astrology services. This Refund Policy outlines the terms and conditions for refunds related to our subscription plans and digital services.

1 Nature of Our Services

Grahachara is a digital subscription service that provides Vedic astrology features including:

• AI-powered birth chart (Kendaraya) analysis
• Porondam (compatibility) matching reports
• Comprehensive life reports (Sampurna Varthava)
• Weekly horoscope forecasts (Sathiye Lagna Palapala)
• Real-time Rahu Kalaya alerts and planetary transit notifications
• AI Astrologer chat consultations

As a digital service, no physical goods are shipped or delivered. All content and features are delivered electronically through the Grahachara mobile application.

2 Subscription Billing

2.1 Payment Processing

All subscription payments are processed securely through:

• Google Play Store (Android users)
• Apple App Store (iOS users)

2.2 Auto-Renewal

Subscriptions automatically renew at the end of each billing cycle unless cancelled at least 24 hours before the renewal date. You will be charged at the then-current subscription rate upon renewal.

2.3 Pricing

• Sri Lanka: LKR 280/month or LKR 2,490/year
• Global: $4.99/month or approximately $49.99/year

3 Refund Eligibility

3.1 Subscription Refunds

We offer refunds under the following circumstances:

• Within 48 hours of first purchase: If you are a new subscriber and are not satisfied with the service, you may request a full refund within 48 hours of your initial subscription purchase.
• Technical issues: If you experience persistent technical issues that prevent you from accessing paid features, and our support team is unable to resolve them within 7 business days.
• Duplicate charges: If you are charged more than once for the same billing period due to a processing error.
• Unauthorized charges: If a charge was made without your authorization.

3.2 Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions that have been active for more than 48 hours (beyond the initial refund window).
• Partial billing periods: we do not issue prorated refunds for unused days within a billing cycle.
• One-time report purchases (Life Reports, Compatibility Reports) that have already been generated and delivered to your account.
• Services used or consumed before the refund request.
• Dissatisfaction with astrological readings or predictions (as stated in our Terms of Service, readings are for informational and cultural purposes).

4 How to Request a Refund

4.1 For Google Play Store Purchases

If your subscription was purchased through the Google Play Store:

• Visit the Google Play Subscriptions page.
• Follow Google's refund process for in-app purchases.
• Google handles refund processing per their refund policy.

4.2 For Apple App Store Purchases

If your subscription was purchased through the Apple App Store:

• Visit reportaproblem.apple.com.
• Follow Apple's refund process for in-app purchases.
• Apple handles refund processing per their refund policy.

4.3 For Direct Support

If you need additional help with a refund:

• Email us at support@grahachara.com with the subject line "Refund Request".
• Include your registered email address, payment receipt or transaction ID, and the reason for your refund request.
• Our team will review your request and respond within 3 business days.

5 Refund Processing

• Approved refunds will be credited back to your original payment method.
• Refunds are processed within 5–10 business days after approval.
• The exact time for the refund to appear in your account depends on your bank or payment provider.
• Refund amounts will be in the original currency of purchase.

6 Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation:

• You will retain access to premium features until the end of your current billing period.
• No further charges will be made after the current period expires.
• Your account will revert to the free plan with limited features.
• Your data (birth charts, reports) will remain stored in your account for 12 months.

6.1 How to Cancel

• Google Play: Go to Google Play Store → Subscriptions → Grahachara → Cancel.
• In-App: Go to Settings → Subscription → Cancel Subscription.
• Email: Send a cancellation request to support@grahachara.com.

7 Free Trial

If we offer a free trial period:

• You will not be charged during the trial period.
• Your subscription will automatically convert to a paid plan at the end of the trial unless cancelled beforehand.
• Only one free trial is available per user/device.

8 Chargebacks & Disputes

We encourage you to contact us directly before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving issues promptly and fairly. Unauthorized chargebacks may result in suspension of your account pending resolution.

9 Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with a revised "Last updated" date. Material changes will be communicated via the app or email. Continued use of the Service after changes constitutes acceptance of the updated policy.

10 Contact Us

If you have any questions about this Refund Policy, need assistance with a refund, or wish to cancel your subscription, please contact us: